Shipping Policy

Last updated: October 20, 2026

Free shipping. No customs bills. Our On-Time Delivery Promise backs every order.

Where do you ship?

We currently ship only to the United States.

What will I pay for shipping or customs?

Shipping is free. We ship Delivered Duty Paid (DDP). This means we pay customs duties and import fees. You pay only the price shown at checkout, with no extra shipping or import charges and no fees at your door.

All prices are in USD. Payments are processed by Stripe through Shopify.

When will my order ship?

We prepare orders within 1–3 business days. We email a tracking number for every order when it ships.

How long does delivery take?

These delivery windows start when the order ships. They are in business days and do not include the 1–3 business days needed to prepare your order.

How can I track my order?

Use the tracking number in your shipping email to follow your package. If you cannot find that email or need help with tracking, send your order number to contact@wearmelly.com.

We reply to every email within 4 hours.

What is the On-Time Delivery Promise?

We stand behind the delivery windows above. A delay starts after the last business day in the delivery window.

• If your order is still undelivered after 10 business days beyond that upper limit, you can request a full refund of the product price starting on the 11th business day of delay.
• If your order is still undelivered 15 business days or more beyond that upper limit, you can request a total of 105% of the product price: your full product price plus an extra 5%.

The table shows when each level starts. Count business days from shipment, not from the day you placed the order.

The full-refund threshold is the upper limit plus 11 business days. The 105% threshold is the upper limit plus 15 business days. The total at the higher level is 105%, including any product-price refund already issued for that delay.

How do I make a late-delivery claim?

Email contact@wearmelly.com with your order number and ask to use the On-Time Delivery Promise. We will issue the refund or total payment that your delay qualifies for under the rules above.

If your package arrives after the refund, you keep it. You do not need to return it or pay us back.

We reply to every email within 4 hours.

What if my item arrives damaged, wrong, or faulty?

Email your order number and a photo within 45 days of delivery. For orders placed from November 1 through December 25, 2026, the reporting window is 60 days from delivery.

You choose a free new product or a full refund of the product price. A photo is enough, and no return is needed. Our Refund & Return Policy gives the full steps and also explains our 60-day replacement guarantee for manufacturing faults.

Can I return an item after it arrives?

Yes, including after trying it. The usual return window is 45 days from delivery. Orders placed from November 1 through December 25, 2026 have a 60-day return window from delivery.

We pay return shipping with a prepaid label. We refund the full product price to the original payment method at the first carrier scan, without waiting for the return to reach us. There are no restocking fees, shipping deductions, or hidden fees. See our Refund & Return Policy for the process and the specific exclusions for damage caused by misuse.

These shipping promises do not limit any mandatory consumer rights in your state.