Refund policy
:root { --black: #000000; --white: #ffffff; --bg: #f5f5f5; --text: #1a1a1a; --muted: #888888; --border: #e5e5e5; --font: 'Jost', -apple-system, BlinkMacSystemFont, sans-serif; } * { box-sizing: border-box; margin: 0; padding: 0; } body { font-family: var(--font); color: var(--text); background: var(--white); line-height: 1.6; } .wrapper { max-width: 720px; margin: 0 auto; padding: 64px 48px 96px; } .brand { font-size: 11px; font-weight: 600; letter-spacing: 0.2em; text-transform: uppercase; color: var(--muted); margin-bottom: 16px; } .page-title { font-size: 32px; font-weight: 400; letter-spacing: 0.02em; text-transform: uppercase; line-height: 1.15; margin-bottom: 16px; } .page-meta { font-size: 13px; color: var(--muted); } .page-header { margin-bottom: 48px; padding-bottom: 32px; border-bottom: 1px solid var(--border); } .section { margin-bottom: 40px; } .section-title { font-size: 11px; font-weight: 600; letter-spacing: 0.15em; text-transform: uppercase; color: var(--muted); margin-bottom: 16px; padding-bottom: 12px; border-bottom: 1px solid var(--border); } .section p { font-size: 15px; line-height: 1.8; margin-bottom: 14px; } .section p:last-child { margin-bottom: 0; } .section a { color: var(--text); text-decoration: underline; text-underline-offset: 3px; } .section ul { list-style: none; padding: 0; } .section ul li { font-size: 15px; line-height: 1.8; padding: 10px 0; border-bottom: 1px solid var(--border); display: flex; gap: 16px; align-items: flex-start; } .section ul li:last-child { border-bottom: none; } .section ul li::before { content: '—'; color: var(--muted); flex-shrink: 0; margin-top: 1px; } table { width: 100%; border-collapse: collapse; margin: 16px 0 24px; font-size: 14px; } th, td { padding: 14px 0; border-bottom: 1px solid var(--border); text-align: left; vertical-align: top; } th { font-weight: 500; font-size: 11px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--muted); } td:first-child { font-weight: 500; width: 45%; } .info-box { background: var(--bg); border-left: 3px solid var(--black); padding: 20px 24px; margin: 0 0 40px; } .info-box p { font-size: 14px; line-height: 1.7; margin-bottom: 8px; } .info-box p:last-child { margin-bottom: 0; } .timeline { margin: 16px 0; } .timeline-item { display: flex; gap: 24px; padding: 20px 0; border-bottom: 1px solid var(--border); } .timeline-item:last-child { border-bottom: none; } .timeline-day { font-size: 24px; font-weight: 300; width: 48px; flex-shrink: 0; line-height: 1; padding-top: 2px; } .timeline-label { font-size: 11px; font-weight: 600; letter-spacing: 0.1em; text-transform: uppercase; color: var(--muted); margin-bottom: 6px; } .timeline-desc { font-size: 14px; line-height: 1.7; } .contact-block { border: 1px solid var(--border); padding: 24px 28px; margin-top: 24px; } .contact-block strong { font-weight: 600; font-size: 11px; letter-spacing: 0.1em; text-transform: uppercase; display: block; margin-bottom: 12px; color: var(--muted); } .contact-block p { font-size: 14px; line-height: 1.9; margin: 0; } @media (max-width: 600px) { .wrapper { padding: 40px 24px 72px; } .page-title { font-size: 24px; } .timeline-day { font-size: 18px; width: 36px; } }
Melly — wearmelly.com
Returns & Refunds
Our commitment: Melly offers a 60-day money-back guarantee from the date of confirmed delivery. If the mask is not the right fit, return it within 60 days for a refund to your original payment method. We do not charge restocking fees.
Return Eligibility
- Returns must be requested within 60 days of the delivery date confirmed by your tracking information
- The mask should be returned in good condition with all included accessories (controller, cable, strap)
- Items should be returned in their original packaging where possible
- For hygiene and safety reasons, please ensure the mask surface is clean before returning
- Refunds are issued to the original payment method, not as store credit
How to Return
01
Contact Melly
Email sarah@wearmelly.com with your order number and reason for return. We will reply within 1–2 business days with return instructions.
02
Pack & Ship
Pack the mask and its accessories securely, follow the return instructions provided, and keep proof of postage until your refund is confirmed.
03
Inspection
Once we receive your return, our team inspects it within 2–3 business days. You will receive an email confirmation when the inspection is complete.
04
Refund Issued
Approved refunds are credited to your original payment method within 5–10 business days. Processing time may vary depending on your bank or card issuer.
Refund Outcomes
| Item Condition | Outcome |
|---|---|
| Returned in good condition within 60 days | Full refund to original payment method |
| Faulty or damaged on arrival | Full refund or free replacement — your choice |
| Wrong item sent by Melly | Full refund or correct item shipped — your choice |
| Damaged by customer after use | Assessed case by case |
| Missing accessories or packaging | Assessed case by case |
Melly does not charge restocking fees.
Exchanges
Melly does not currently offer direct exchanges. If you would like a replacement, please return your mask for a refund and place a new order at wearmelly.com. This ensures your request is processed as quickly as possible.
Refund Timing
Refunds are processed to your original payment method. Please allow 5–10 business days from the date of refund confirmation for the amount to appear in your account. If you have not received your refund after 10 business days, please contact your bank before reaching out to us, as processing times can vary.
Contact
Returns Team
Melly
sarah@wearmelly.com
Please include your order number in all correspondence.