Refund policy

Last updated: October 16, 2026

Can I return a product I've tried?

Yes. You can return it within 45 days of delivery, even if you have tried or used it and don't love it. Trying the product does not remove your right to return it.

We refund the full product price to your original payment method. We send a prepaid return label, so you pay nothing to ship it back.

How do I start a return?

Email contact@wearmelly.com within your return window. Include:

• Your order number.
• A short reason for the return.
• A photo of the product.

We reply to every email within 4 hours. Within 4 hours of your return email, we will email you the return address and a prepaid label. Pack the product in the package, attach the label, and hand it to the carrier. The package must contain the product you are returning. We will issue your refund as soon as the first carrier scan appears.

Do not send returns to our business mailing address. Our customer service team will email you the return address. The address at 30 N Gould St, Ste 45178, Sheridan, WY 82801, USA is for correspondence only.

What if it arrives damaged, wrong, or faulty?

Tell us within 45 days of delivery. For orders placed from November 1 through December 25, 2026, you have 60 days from delivery to report the issue.

Email your order number and a photo to contact@wearmelly.com. A photo is enough. You choose a new product or a full refund of the product price to your original payment method. We will send the new product free of charge or issue the refund you choose. You do not need to return the item.

What does the 60-day replacement guarantee cover?

If a manufacturing fault develops within 60 days of delivery, we will send you a free replacement. If a replacement is out of stock, we will refund the full product price to your original payment method.

Email your order number and a photo or video showing the fault to contact@wearmelly.com. A photo or video is enough. You do not need to return the faulty product.

This guarantee applies to all orders. It does not shorten your rights for an item that arrives damaged, wrong, or faulty.

What damage is outside these return and guarantee offers?

These offers do not cover damage or faults caused by:

• Dropping the product.
• Liquid contact.
• Opening or taking apart the device.
• Using it against the instructions in the manual.

Normal use or trying the product is not, by itself, a reason to refuse a return. These exclusions do not take away rights that apply under consumer law.

Buy it as a gift with confidence.

For every order placed from November 1 through December 25, 2026:

• You have 60 days from delivery to return the product, including after trying it.
• You have 60 days from delivery to report a product that arrived damaged, wrong, or faulty.
• We add $10 USD in store credit to your customer account when the order is delivered.

Use that credit toward a later order. It cannot be exchanged for cash. If the order is returned, its store credit is removed. The credit expires on March 31, 2027.

We still pay return shipping, make no deductions, and issue a return refund at the first carrier scan. The 60-day replacement guarantee also applies.

What if my delivery is late?

Our Shipping Policy explains the On-Time Delivery Promise, including full product-price refunds and total payments of 105% of the product price for qualifying delays. If the package arrives after that refund, you keep it.

Do these offers limit my legal rights?

No. These offers add to your rights under applicable consumer law. They do not exclude or limit implied warranties or mandatory consumer protections, including those in your state or country. The return and replacement windows above do not set a time limit on those legal rights.

Questions? Email contact@wearmelly.com. We reply to every email within 4 hours.