Contact
Last updated: October 20, 2026
How can I reach you?
Email contact@wearmelly.com.
We reply to every email within 4 hours.
For help with an order, include your order number and a short note about what you need.
What is your mailing address?
Wearmelly
30 N Gould St, Ste 45178
Sheridan, WY 82801
USA
This is our business correspondence address.
Please don't mail returns here — we'll email you the return address and a prepaid label.
Where can I get quick help?
- Start a return: email your order number, a short reason, and a photo of the product. We will email the return address and prepaid label within 4 hours.
- Track an order: use the tracking number in your shipping email. We email a tracking number for every order. If you need help, email us your order number.
- Make a late-delivery claim: email your order number and ask to use our On-Time Delivery Promise.
Frequently asked questions
Can I return it after trying it?
Yes. You can return it within 45 days of delivery, even after trying or using it. Orders placed from November 1 through December 25, 2026 have a 60-day return window from delivery.
The return offer excludes damage or faults caused by dropping the product, liquid contact, opening or taking apart the device, or using it against the manual's instructions. Trying it does not, by itself, remove your return right. Your mandatory consumer rights remain in place.
Who pays return shipping?
We pay. We email you a prepaid return label and the return address. There is no restocking fee, shipping deduction, or hidden fee.
When do I get my money back?
We issue a refund of the full product price to your original payment method as soon as the carrier first scans your return. We do not wait for it to arrive at our facility. Your bank usually takes 5–10 business days to post it after we issue it through Stripe.
If your item arrives damaged, wrong, or faulty, you choose a free new product or a full product-price refund without sending it back. Report it with a photo within 45 days of delivery, or within 60 days for orders placed from November 1 through December 25, 2026.
For manufacturing faults within 60 days of delivery, our replacement guarantee gives you a free replacement, or a full product-price refund if it is out of stock. A photo or video is enough, and no return is needed. See the Refund & Return Policy.
Will I pay customs or import fees?
No. We currently ship only to the United States, and shipping is free. We ship Delivered Duty Paid (DDP), so we pay customs duties and import fees. You pay only the price shown at checkout, with no extra charges at your door. Prices are in USD.
What if my order is late?
Our On-Time Delivery Promise starts with the US delivery window: 6–12 business days after shipment. Order preparation takes a separate 1–3 business days.
If the package is still undelivered after 10 business days beyond the upper limit, you can request a full product-price refund starting on the 11th business day of delay. At 15 business days or more beyond the upper limit, you can request a total of 105% of the product price, including any product-price refund already paid for that delay.
Email your order number to contact@wearmelly.com. If the package arrives after your refund, you keep it. The Shipping Policy shows the exact claim days.
Is it a good gift?
Buy it as a gift with confidence. Orders placed from November 1 through December 25, 2026 have 60 days from delivery for returns and for reporting an item that arrived damaged, wrong, or faulty.
Every order placed in that period also receives $10 USD in store credit, added to your customer account when the order is delivered. Use it on a later order. It cannot be exchanged for cash. If the order is returned, its credit is removed. The credit expires on March 31, 2027.
For all the details, read our Refund & Return Policy, Shipping Policy, Privacy Policy, and Terms of Service.