Terms of service

Last updated: October 20, 2026

Who runs this store?

Wearmelly ("we," "us," or "our") runs this store. These terms cover your use of the site and purchases from us. Please read them with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

We currently serve customers in the United States only.

Who can place an order?

You must be at least 18 to shop with us. Give accurate order and delivery details so we can process your purchase. Our site is not directed to children under 13.

When is my order accepted?

Placing an order is your request to buy the selected items. A purchase contract forms when Wearmelly accepts your order. The items and price you agree to form the basis of that contract.

If an order detail, price, or product listing has an error, we will contact you to explain it. We will not raise an agreed order price without your consent. If we cannot fill a paid order, we will refund the amount paid to your original payment method. Error corrections do not reduce your refund, shipping, or guarantee rights.

How do prices and payments work?

All prices are in USD. Stripe processes payments through Shopify. We do not store your card details.

Shipping is free. We pay customs duties and import fees through Delivered Duty Paid (DDP) shipping. You pay only the price shown at checkout. There are no extra shipping or import charges and no fees at your door.

What shipping promises apply?

We prepare orders within 1–3 business days and email a tracking number for every order. Delivery after shipment takes 6–12 business days to the United States.

The Shipping Policy includes our On-Time Delivery Promise. An order still undelivered after 10 business days beyond the delivery window's upper limit qualifies for a full product-price refund starting on the 11th business day of delay. At 15 business days or more beyond that limit, the total is 105% of the product price. If the package arrives after the refund, you keep it.

Email your order number to contact@wearmelly.com to make a claim.

Can I return a product or report a problem?

You can return a product within 45 days of delivery, including after trying it. We pay return shipping with a prepaid label. We refund the full product price to your original payment method at the first carrier scan. We do not wait for the return to reach us. There are no restocking fees, shipping deductions, or hidden fees. Banks usually take 5–10 business days to post the refund after it is issued through Stripe.

For a product that arrives damaged, wrong, or faulty, report it within 45 days of delivery. A photo is enough. You choose a free new product or a full product-price refund. No return is needed.

For orders placed from November 1 through December 25, 2026, both the return window and the window to report an item that arrived damaged, wrong, or faulty are 60 days from delivery.

Our Refund & Return Policy gives the steps. Customer service will email your return address and prepaid label within 4 hours of your return email. Do not mail returns to our business address.

What is the replacement guarantee?

If a manufacturing fault develops within 60 days of delivery, we will send a free replacement. If it is out of stock, we will refund the full product price. A photo or video is enough, and you do not need to send the faulty product back.

Our return and guarantee offers exclude damage or faults caused by dropping the product, liquid contact, opening or taking apart the device, or using it against the manual's instructions. Trying the product is allowed. These exclusions do not remove mandatory consumer rights.

See the Refund & Return Policy for the full guarantee. These terms do not exclude implied warranties or apply our 60-day guarantee window as a limit on them.

Buy it as a gift with confidence.

Every order placed from November 1 through December 25, 2026 receives $10 USD in store credit when delivered. We add it to your customer account for a later order. It cannot be exchanged for cash. If the order is returned, the credit is removed. It expires on March 31, 2027.

The 60-day holiday return and arrival-issue reporting windows run from delivery. See our Refund & Return Policy for these gift-period benefits.

How should I use the product safely?

The product is for comfort, warmth, and relaxation after repetitive hand use. It is not a medical device and has no medical purpose. It does not replace medical advice or care. Ask your doctor whether it is right for you before use.

Read and follow the product manual. Do not use heat on skin with reduced sensation, over wounds, or while sleeping. Use 15-minute sessions. The product has an automatic shutoff after 15 minutes. Stop using it if you feel discomfort.

Are there limits on responsibility for site content?

To the extent allowed by law, we are not responsible for losses caused solely by reliance on general site content. This limit applies only to site content. It does not limit responsibility for products, exclude implied warranties, or reduce any return, refund, shipping, replacement, or guarantee promise in our policies.

Nothing in these terms excludes liability that the law does not allow us to exclude.

Which law applies?

Wyoming law governs these terms. You keep all mandatory consumer protections provided by the state where you live.

These terms do not require arbitration or waive your right to bring or join a class action. They do not take away any right to use a court or other remedy available under applicable law.

Can these terms change?

We will post updates on this page. Updates do not reduce rights or promises attached to orders already accepted. We will give any further notice required by law.

How can I contact you?

Email contact@wearmelly.com. We reply to every email within 4 hours.

Business mailing address: 30 N Gould St, Ste 45178, Sheridan, WY 82801, USA. This is for correspondence only. We will email you the return address and a prepaid label when you start a return.